Frequently Asked Questions
Everything you need to know about our handcrafted jewelry.
What materials do you use in your jewelry?
We specialize in high-quality 925 Sterling Silver, 14K Gold, and Rose Gold finishes. All our pieces are nickel-free and hypoallergenic, making them safe for sensitive skin.
How long does it take to process my order?
Since most of our pieces are custom-made and handcrafted to order, please allow 3-5 business days for production before your item is shipped.
Do you offer international shipping?
Yes, we ship our minimalist designs worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I personalize my jewelry with custom engraving?
Absolutely. We offer custom engraving for names, dates, and even handwritten messages. Simply provide your text or upload an image on the product page.
What is your return policy?
We want you to love your jewelry. You can return non-personalized items within 30 days of delivery. Please note that custom-made or engraved pieces are final sale unless they arrive damaged.
How should I care for my Caitlyn Minimalist pieces?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and clean it gently with a soft microfiber cloth.